RemoteView offers a security notification feature that allows administrators to monitor user activities and security-related changes.
By enabling this feature, email notifications will be sent for the following events:
1. Login attempts from an overseas IP address
2. At the beginning of a remote session
3. Password reset
4. Agent removal
These notifications help administrators and users identify and respond to potentially unauthorized access and changes, enhancing the security of the RemoteView environment.
NOTE: Notifications are sent only when an email address is registered in the user’s information.
[How to enable security notification emails]
Log in to rview.com > Go to Preferences > Company Settings > Notify by Email on Security Events > Select Use All > Check the boxes
NOTE: This option is only available to Enterprise license administrators. Enterprise users should contact their administrator to enable it.
[Detailed description of security events]
(1) Overseas IP login: The default location is the country where the RemoteView account was created. Any login attempts from outside this location will trigger an email notification.
NOTE: To block overseas logins, find the Tries to log in from an overseas IP option in the same settings and tick the box .
(2) At the beginning of remote control: When a user initiates a remote session, a notification e-mail is sent to both the user and the administrator.
Administrators can end a user's remote session by clicking the 'End remote control' button in the notification e-mail.
(3) Password reset: When a user changes the login password, a notification email is sent to both the user and the administrator.
NOTE: By default, all notification emails are sent to both the user and the administrator unless specified otherwise. To receive only security notifications as an administrator, tick the 'Send email only on admin security event.' box.
(4) Agent removal: When a user deletes an Agent from the remote PC list, a notification email is sent to both the user and the administrator.
