An Error Message, “RemoteView Application (Rsupport.AndroidViewer) Has Ended Unexpectedly. Please Try Again” Pops Up.

Disconnection with a smartphone can be caused by various issues such as network problem, internet line problem, etc. Follow the resolution below: 

1. Enterprise and offices are usually protected with firewall. The firewall might limit the connectivity with our server, therefore try with a 3G connection if available. 

2. Other processes running at the same time with RemoteView might cause conflict. Try ending processes or restart the mobile device to check the conflict. 

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