Agents access accounts can be modified in the Agent App or PC Web site. Please try to change the account as follows:
[Agent App from the Edit] Agent App of the first screen in the Settings> Access
Account Changes button clicks by modifying the
[PC Web site in modified]
1) RemoteView homepage ID, P / W, enter, log
2) Remote PC Management tab right-click the Add menu> accounts, select the change icon remote PC you have lost your account
3) agent account information modification
4), you can log in to the changed password thereafter.