By installing virtual video/audio drivers on the Agent, video conferencing can be launched using the camera and audio devices of the Viewer.
*NOTE
1. Available only in Remote Control/Video Mode Control.
2. The Agent must be running Windows 10 or higher versions:
- Virtual video/audio is supported on Windows 10 64-bit or later
- Virtual video/audio is not supported on Windows Server series or Mac OS
[How to Use Remote Video/Audio]
*For Remote Control
1. Connect to the Agent by remote control
2. When connected, click R: from the top menu bar > Configuration > Media Devices > Select video conferencing devices (speaker, microphone, camera) for each settings
3. Install the remote video/audio drivers on the Agent
- Click R: > Configuration > Driver > Virtual Drivers > Click Install
*Please note that the driver installation is complete when it is displayed as ‘Uninstall.’
*For Video Mode Control
1. Connect to the Agent by video mode control
2. When connected, click R: > Video Conferencing Device Settings (camera, microphone, speaker)
- Video and Audio is set as ON automatically as default
- Click Save
3. Install remote video/audio driver on the Agent
- From floating menu bar, click R: > Install Remote Video/Audio
- Install the driver
If the driver is already installed, Uninstall remote video/audio will be displayed.
4. Confirm the installation of remote video/audio driver on the Agent
- Search for Device Manager > Audio inputs and outputs > Check the driver installation status
1) Audio inputs and outputs
- Microphone (Rsupport Virtual Microphone)
- Speaker (Rsupport Virtual Speaker)
2) Imaging devices
- Camera (Rsupport Virtual Camera)
- Confirm that the devices are properly installed and applied to the Agent
1) Check the microphone and speaker
Go to Windows > System > Sound > Select devices for input and output sources
2) Check the camera
Go to Windows > Bluetooth & Devices > Cameras
5. On the host PC, click Tools > Preparing for a video conference to start video conferencing using the camera and microphone
[An Example of Using Remote Video/Audio]
1. Conduct a video conference using RemoteMeeting
- The camera, microphone, speaker devices on the Agent must be set to RSupport Virtual Camera/Microphone/Speaker.
- Verify that the camera, microphone, speaker devices from the Viewer appear on the Agent.