Hello, this is the RemoteView team.
We would like to inform you of an upcoming RemoteView SaaS DB patch.
◆ Work Summary
Date/Time : October 1, 2026 (Thu) 19:00 – 21:30 (KST)
Note: Performed without service interruption for Korea/Japan services (the Korea bypass server will be temporarily suspended during the work).
◆ Key Work Details
- Timeout issue occurring when large customer accounts retrieve/export large volumes of data
- Added DB indexes related to usage statistics/stats/log query timeouts (15 sec)
- Improved timeout for general-user count and general-user list queries
◆ Contact Information
If you have any questions, please contact us at the email address below.
E-mail: gb_sales@rsupport.com
Thank you.