Hello, this is the RemoteView team.
We would like to inform you that the RemoteView SaaS DB index addition (improving timeout issues for large-volume data queries) has been completed.
◆ Work Summary
Date/Time: October 1, 2026 (Thu) 19:00 – October 2, 2026 (Fri) 02:35 (KST)
Note: Performed without service interruption for Korea/Japan services (the Korea bypass server was briefly stopped during the work).
◆ Key Work Details
Added DB indexes to improve query performance
- Timeout issue occurring when large customer accounts retrieve/export large volumes of data
- Added DB indexes related to usage statistics/stats/log query timeouts (15 sec)
- Improved timeout for general-user count and general-user list queries
◆ Additional Notes
RV demo sign-up on the brand site has been temporarily suspended.
It will resume after a security patch is applied on Friday, October 2.
◆ Contact Information
If you have any questions, please contact us at the email address below.
E-mail: gb_sales@rsupport.com
Thank you.