Dear RemoteView Users,
We are performing a service update to improve our quality and provide a more stable experience. Please note that connections may be temporarily unstable during the update. We will continue to do our best to provide better services.
◆ Scheduled Date and Time
April 14, 2026 (Tuesday) 16:00 – April 15, 2026 (Wednesday) 03:00 (KST), Service will remain available during this period.
◆ Key Update Details
- Expanded Support
- SSO Integration (Microsoft): Added notification email when linking to an existing SSO account from a different account.
- Enhanced macOS Support:
- Added functionality to connect and control RemoteViewBOX2 directly from macOS.
- Supported 'macOS Account Authentication' login when accessing macOS agents.
- New Features
- Remote Control: Added Drawing tool (Windows) and "Ultra (60 FPS)" option to control quality settings.
- Security & Management: Added Admin IP restriction and log collection features for mobile (Android/iOS).
- SDK: Developed RC Web Viewer SDK.
- Improvements & Optimization
- Enhanced RX Experience: Improved "Remote Control Status" popup with additional network info and optimized control bar for Windows full-screen mode.
- Flexible Security Policy: Allows remote control execution via a Y/N popup even if OS security patches or antivirus updates are pending.
◆ Contact Information
If you have any questions or experience any inconvenience regarding this update, please contact us at the email address below.
E-mail: gb_sales@rsupport.com
Thank you.