Hello, from the RemoteView Team!
Thank you for your continued support of our service.
We are pleased to announce an unscheduled update aimed at enhancing your experience with RemoteView.
Please note that temporary connection issues may occur during the update process.
We appreciate your understanding and remain committed to providing better service to meet the needs of our valued customers.
◆ Schedule
Date & Time: From 19:00 Tuesday, November 18, 2025 to 04:00 Wednesday, November 19, 2025 (KST)
Note: The update will be carried out without any service interruption.
◆ Main Updates
- Management Policy Improvements
- Integrated and enhanced user/organization management functions
- Improved SSO usability
- RX Viewer Enhancements
- Added virtual monitor feature (Windows)
- Added sound-sharing feature (macOS)
- Mobile App Improvements
- Added option to configure video decoding mode during remote control (Android Viewer)
- Standardized internal encoder/decoder libraries based on Google’s recommendations (Android)
- Added relative coordinate setting when controlling RemoteViewBox2 from the mobile viewer
- RemoteViewBOX2 Improvements
- Added shortcut key to switch to single-cursor (relative coordinate) mode when using RX Viewer
- Added new custom resolution feature
- Fixed noise issue occurring when toggling sound sharing On/Off
- General Feature Improvements
- Improved message and email notification when the number of installed PCs exceeds the license limit
- Enhanced web viewer toolbar mobility without adjustment
- Extended email verification code validity (from 5 minutes → 10 minutes)
- Common Updates
- Developed web-based connection diagnosis tool
◆ Inquiries & Contact
- Please note that the update schedule is subject to change due to unforeseen circumstances.
- For any inquiries related to this update, please contact us at gb_sales@rsupport.com
Thank you for your understanding and continued support for RemoteView.
– The RemoteView Team