How to Transfer Files and Check Transfer History

* The file transfer history service is available for Enterprise users only. Please contact our Sales Team (sv_sales@rsupport.co.kr) first to use this service.

 

[File Transfer During Remote Control]

1. Using the Toolbar

 

1) Log into the RemoteView website (www.rview.com) > Go to the Remote PC tab > Select the PC to control > Select Remote Control or Video Mode Control

 

2) When connected, click Tool, then select Send file from the top menu

- For Remote Control

 

- For Video Mode Control

 

 3) Select the file and click Open 

 

2. Using the Drag & Drop

  • Drag and drop the file to send.

  

3. Using Keyboard Shortcuts (Ctrl + C, Ctrl + V)

  • Copy the file (Ctrl+C) and paste it (Ctrl+V).

 

[Open Received Files]

Check out the files from Users > Public > Documents > Rsupport > RemoteView > Received Files >C:\Users\Public\Documents\Rsupport\RemoteView\Recorded Files

 

[View File Transfer History]

1) Go to Statistics > Select Log 

 

2) Move to the far-right > File Transfer > Click View 

 

3) View File Transfer History

 


*File Transfer Limits

 - For Standard license users: up to 300 MB

 - For Enterprise license users: up to 500 MB

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