In order to provide you with better service, we have conducted a routine maintenance/update today.
For most of our customers, the agent will be upgraded automatically without any difficulties. 
But,  if you see the remote PC as offline from "" after logging in even by refreshing the page after the update, please follow the instruction below to apply the patch manually.
We apologize for any inconvenience this may cause.
Applying the patch
1. On the remote PC, download the patch from here:
2. Unzip and double click on RVPatch.exe to run the patch.
3. Patch will complete and normal service will be available.
If you have any questions or concerns, please contact our support team at
Warm regards,
Rsupport Tech. Support team
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