When the agent program installed: There may be a problem that is "error (-5001 0xffffec75) occurred during the installation program run" error message that pops up if the agent program was installed on the existing generation does not delete properly.
First of all, please install again after deleting the existing agent information in the following ways.
1. C: Program FileInstallShield installation Information on (FA170FC3-7804-4CC9-9649-96900B828FB5) Delete the folder
2. C: Program FilesRSUPPORTRemoteView 5.0Agent Delete folder
3. Delete the registry information
(1) [Start] - [Run] in the after entering regedit [OK]
(2) double find the following path in the registry Editor window, click the Agent folder, delete, move HKEY_LOCAL_MACHINESOFTWARERSUPPORTRemoteView5.0Agent
(3) close the registry editor and reboot the system registry
* Please note that all information required for system operation and information about the application's history is very important. Therefore, we appreciate when changing registry settings, see this point, our Agent Program information other values of the installed location is DO NOT deleted.