MAC Address Issues on iOS7

RemoteView Systems Administrator,

To our RemoteView Customers,


We’re notifying you of several issues we’ve encountered while testing the RemoteView App on iOS 7, Apple’s latest version of their mobile operating system, due September 18th.

[Wi-Fi MAC Address Issues]

  • RemoteView Business won’t be able to retrieve the Wi-Fi MAC address of an iOS7 device.
  • Due to this issue, customers will not be able to manage access settings by MAC address.
  • The Restrict by Wi-Fi MAC Address setting will be unavailable on iOS7 devices.

We’re currently developing an alternative to the Wi-Fi MAC address authentication setting. We expect to have this updated by October.

Customers on the iPhone or iPad using the “Restrict Access by MAC Address” setting currently can expect a return to their normal user experience after updating the RemoteView application on their iOS7 device in October.

We thank you for understanding and apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact our support team at 

Warm regards

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