Hello, this is the RemoteView team.
An update is scheduled to enhance service quality and improve functionality, as detailed below.
◆ Scheduled Date and Time
September 17, 2026 (Thu) 12:00 – 13:00 (KST)
September 16, 2026 (Wed) 22:00 – 23:00 (CDT)
◆ Key Update Details
Windows OS – Viewer / Agent
- Fixed an issue where mouse and keyboard control and screen updates would freeze or stop responding during remote control (RX) sessions (Viewer fix)
- Fixed a connection failure with error code 10208 (/10206) when connecting via remote control (RX) (Agent fix)
macOS – Viewer / Agent
- Added support for new OS 27 (officially supported versions after this update: 14–27)
◆ Contact Information
If you have any questions, please contact us at the email address below.
E-mail: gb_sales@rsupport.com
We will continue to do our best to provide better service.
Thank you.