Dear RemoteView Users,
We are performing a service update to improve our quality and provide a more stable experience. Please note that connections may be temporarily unstable during the update. We will continue to do our best to provide better services.
◆ Scheduled Date and Time
July 7, 2026 (Tuesday) 19:00 – 21:00 (KST)
◆ Key Update Details
-
Windows
- Enhanced remote control performance in the RX Viewer
- Added H/W Encoder and AV1 codec mode support
-
macOS – Viewer
- Fixed an issue where scrollbars appeared incorrectly in "Fit to Screen" mode
- Fixed an issue where the viewer switch button was incorrectly activated when changing resolution with the settings window open in a multi-monitor environment
- Reduced packet volume to improve real-time control responsiveness
-
macOS – Common
- Fixed a failure when copying and pasting large amounts of text
-
macOS – Agent
- Fixed an issue where copying an image caused the remote control session to disconnect
- Agent installation now rejects blank spaces in the name field
◆ Contact Information
If you have any questions or experience any inconvenience regarding this update, please contact us at the email address below.
E-mail: gb_sales@rsupport.com
Thank you.