Why cannot I play the recorded session on other video players?

RemoteView's recording are encoded using proprietary format to reduce the size and can be viewed only with our player. To launch it, 

1. Click the blue R button in the Viewer's menu and select RemoteView player from the list. 

2. Start > Run > Type %temp% and press enter > Open rvconsol50 folder > Double click on RemoteSupportPlayer.exe.

3. Alternatively, visit help.rview.com to download the player.

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